Program FAQs

The Quitline is free to participants. Your public health department, health plan or employer pays the program costs. If you choose to use nicotine quit medications, such as nicotine gum or patches, you may be eligible to receive 2 weeks or more for free. After that, there may be a cost for medication. When you enroll in the Quitline program, we'll help you work through these details.

You may be eligible to receive the first 2 weeks of quit medication for free. After that, you may be eligible for additional free quit medication through the Quitline based on your health plan and employer. Enroll in the program to learn more.

We offer an Online Only program with our website and other online materials. However, research shows people who use coaching are more likely to successfully quit. Completing even a few calls with a quit coach could make a difference for you. Learn more about the Quitline programs.

Enroll today—it’s easy and takes less than 5 minutes! You can enroll online, or if you'd like to speak to someone to get more information, call 1-800-QUIT-NOW. You can use the Quitline more than one time, so there is no harm in enrolling as soon as you feel ready.

If you choose the Phone + Online program or the Phone Only program, you will work with a quit coach over the phone. Your coach will contact you 5 times during your quit journey to check in and see what support you need. Ask questions, share victories, and discuss slips—they’re here for you every step of the way. Coaches are available 24 hours, 7 days a week except for Christmas and Thanksgiving closed - Shortened hours on Memorial Day, Independence day, Labor Day, Day after Thanksgiving and Christmas Eve..

The Quitline provides services in more than 200 different languages using real-time interpreters. The Quitline uses interpreters to provide coaching in American Sign Language and an online chat function for people who are deaf or hard of hearing. Patients can also use TTY 711 or 800-676-3777 to connect with the Quitline directly.

Our caring and supportive tobacco quit coaches are among the most experienced in the country. All our coaches have a college degree or equivalent clinical experience and have completed the Tobacco Treatment Specialist Training Program accredited by the Council on Tobacco Treatment Training Programs (CTTTP). They are nonjudgmental and are committed to helping you succeed! Plus, many of our coaches are former tobacco users themselves.

Everyone’s experience with quitting tobacco is different. The typical Quitline program includes 5 coaching calls that each last about 15-20 minutes. The calls can be scheduled as often as you like—a good place to start is a call every 1 to 2 weeks. If you complete the first 5 calls and need some extra support, your quit coach can discuss options for continuing. In as few as 5 weeks, you can be on your way to quitting tobacco for good.

Changing any habit is hard work. Quitting tobacco takes courage, time, and energy. Research shows the better prepared you are, the more successful you will be. A quit plan helps you map out when you’ll quit, who will support you, what challenges you may face, and how to overcome them. When you do have setbacks, a plan prepares you for them and helps you get back on track. Your plan is an important tool to becoming tobacco free.

The Quitline helps more than 450 people per day on their quit journey through proven strategies and constant support. We offer a mix of coaching, online resources, and nicotine quit medications that increase your chances of quitting for good. We help you establish a plan for quitting and meeting potential challenges. We also help you find family, friends, and an online community who will cheer you on. Our success rate is one of the highest in the country. Additionally, our participant satisfaction rate is an impressive 90%.

Quitting tobacco is a process. It can take several attempts to learn the best way to stay quit for good. In fact, research shows the average smoker tries to quit smoking 7-10 times before they are able to quit for good. People who use the Quitline are more likely to quit in fewer attempts than people who try to quit on their own. If you’ve tried quitting before, it’s worth it to keep trying. Your health – and the health of your loved ones – is worth it.

We understand everyone is different and will experience different challenges when it comes to quitting tobacco. We’ve helped more than 1.5 million people quit tobacco, all of whom came from different cultures and backgrounds. We work with women who are pregnant, people who have mental health concerns, teens, and people from many communities including LGBTQ+, African American, American Indian/Alaskan Native, Asian American, and Hispanic/Latino communities. Our goal is to help eliminate the impact of tobacco across all populations.

The Quitline is a free quit program for anyone who uses any type of tobacco product including cigarettes, e-cigarettes, and vaping products, cigars, and chew. We help people quit nicotine, no matter what type.

We’re operated by National Jewish Health, the nation’s leading hospital in respiratory health. Our organization is known for its expertise in preventing and treating life-threatening and chronic diseases. The National Jewish Health tobacco cessation program shows better results than many national standards.