Preguntas frecuentes para proveedores

Los clientes tienen acceso a los siguientes servicios del programa. Los participantes pueden elegir qué partes del programa de Quitline prefieren recibir.

• Asesoría por teléfono y apoyo adicional por correo electrónico o por mensajes de texto o instantáneos. Los participantes trabajan con un asesor para preparar un plan para dejar el tabaco, entender qué ocasiona los antojos, cómo superarlos exitosamente y cómo enfrentar las recaídas. Los asesores están disponibles de 7 am - 1am ET; 7 days a week.
• Programa completo de farmacoterapia (varía según el cliente), incluyendo la terapia para reemplazar la nicotina (NRT, por sus siglas en inglés), Varenicline y Buproprion y la coordinación de beneficios farmacéuticos.
• Planeación y materiales educativos para ayudar a los participantes a diseñar una guía o mapa de su trayectoria para dejar el tabaco.
• Membresía en una comunidad en línea de otras personas que también están trabajando para liberarse del tabaco.
• Supervisión clínica y un grupo de asesores y empleados con capacitación extensa a cargo de profesores de National Jewish Health. Obtenga más información sobre cómo funciona el programa.

El programa de Quitline para dejar el tabaco es gratuito. El departamento de salud pública, los planes de seguros médicos o los empleadores pagan por el costo del programa porque quieren ayudar a las personas a mejorar su salud.

El programa de Quitline ofrece servicios a todas las comunidades. Ayudamos a un promedio de 450 personas al día en todo Estados Unidos. Contamos con protocolos especializados para muchas poblaciones prioritarias, inluyendo comunidades indoamericanas/nativas de Alaska, adolescentes y mujeres embarazadas y que se encuentra en el periodo posparto.

We have one of the highest success rates in the country, with a 37% responder quit rate for those who use coaching and NRT and a 90 percent participant satisfaction rate. The Quitline is operated by National Jewish Health, a not-for-profit academic medical center known for its expertise in prevention and treatment of chronic disease. National Jewish Health is rated the top respiratory hospital in the nation. We’re experts in creating permanent behavior change through personalized coaching programs.

Our evidence-based programs are proven with clinical outcomes that meet or exceed national standards. And we reinvest all profits from our programs to further scientific and medical research.

The quickest way to refer a patient is to complete a Web Referral. Or, if you’d like to learn more about our eReferral, please contact us.

The Quitline provides services in more than 200 different languages using real-time interpreters. The Quitline uses interpreters to provide coaching in American Sign Language or using the online chat function for people who are deaf or hard of hearing. You can also use TTY 711 or 800-676-3777 to connect with the Quitline directly. We will connect you with someone who speaks your language to ensure help is available.

Our coaches must have a bachelor's or master's degree in social work, psychology or other health related area or equivalent clinical experience. Coaches complete the Tobacco Treatment Specialist Training Program accredited by the Council on Tobacco Treatment Training Programs (CTTTP). This is an extensive training program with standards for core competencies, training, and credentialing of tobacco treatment providers. Our coaches are among the most experienced in the country at providing remote coaching, due to the large volume of participants we help every day.

Participants do not have to work with a coach—they can instead choose to use our website and planning and education materials via our Online Only program. However, working with a coach and using quit medications increases the chances of your patient quitting. Learn more about the different Quitline programs.

Participants work with tobacco quit coaches over the phone and they can choose to receive additional support via email, text, or instant message—whichever way is convenient and comfortable for them. As part of the Quitline program, a coach will contact the participant up to 5 times to check in and see what support they need. Participants also can reach out to their coach as often as they need.